Refunds and Returns Policy

If you wish to return your Block product, it can be returned within 14 days of receipt of our delivery, provided they are returned with their labels on, in the original packaging (or equivalent standard) and undamaged to our warehouse. Please note our seconds are non-returnable.

All parcels are sent back at the customer’s own risk. We would advise using special delivery as the parcel is not our responsibility until we sign for it. A full refund, less postage will then be made within 14 days via the original method of payment.

Please note that our address for returns is:

Block, The Forge, Newport, St Germans, Cornwall, UK, PL12 5NX

Please notify hello@blockdesign.co.uk of any returns so we know to expect them and please include a note in every package sent stating your name and order number where possible.

If you have received your goods and they are damaged, please contact us on hello@blockdesign.co.uk or on +44(0)1503 230 003

Damaged Goods
Please report any damages or non-delivery immediately- no complaints for transit damage can be considered unless made in writing within 10 days of receipt of goods.

Faulty Goods
Block warrants that the goods will correspond with their specification at the time of their delivery and be free from defects in materials and workmanship. Block will (at its own choice) replace, repair or give credit for goods found to be faulty within Blocks warranty period relevant to goods of that type. Unless otherwise stated the standard warranty period for goods supplied by Block will be 12 months from the date of purchase.

All screens appearing on this site including graphics, text elements, site design, logos, images and icons, as well as the selection, assembly and arrangement thereof, are the sole property of Block Design unless otherwise specifies. All rights not expressly granted herein are reserved. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Block Design or using this site as a shopping resource. Any other use of materials on this site, including reproductions for purposes other than those noted above, modification, distribution, retransmission or publication of any copyrighted materials is strictly prohibited without the express written consent of Block Design.

All Trademarks, service marks and trade names (Collectively the “Marks”) are proprietary to Block Design or other respective owners that have granted Block Design the right and license to use such Marks.
Indemnifications: You agree to indemnify, defend and hold harmless Block Design for any and all unauthorised use you may make of any material on the site. You acknowledge that unauthorised use of the contents could cause irreparable harm to Block Design and that in the event of an unauthorised use, Block Design shall be entitled to an injunction in addition to any other remedies available at law or in equity.

Please make sure the e-mail address you provide us with is correct. All order confirmations are sent to that e-mail address. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures. Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. All products and/or services displayed on this web site are subject to availability. All prices are inclusive of VAT. The contract price of any product is the price in force at the time of your order or (if lower) the price in force when your confirmation email is sent. No statement on this online store site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.

We do not share e-mail addresses with third parties. If you do not wish to receive marketing-related e-mail from us, you can contact us and we will quickly honour your request. Persons who supply us with their telephone number(s) online may receive a telephone contact from us with information regarding orders they have placed online. When providing your telephone number, please provide both the area code and phone number. Your phone number will not be shared with anyone. We reserve the right to change this policy at any time by notifying guests of the existence of a new privacy policy. If we change the way we use personally identifiable information, we will notify you via e-mail within 30 days and wait for your consent before taking further action regarding your personally identifiable information.

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law & Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.