RETURNS / REFUND POLICY

Returns:

Please note, our seconds are non-returnable.

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01503 230003 or hello@blockdesign.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. UK Mainland returns are free - please contact us for our freepost address.
 
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods:

If any item you receive from us arrives damaged, please contact us as soon as possible on 01503 230003 or by email hello@blockdesign.co.uk.  We will then advise you on the best course of action. 

In most cases we will ask you to return the item to us for an exchange or refund.

Please do not return a damaged order to us without contacting us first.