Privacy Policy

Block are committed to protecting the privacy of all our customers and contacts, including our newsletter subscribers, retail customers, wholesale customers and potential customers met at trade shows, and those who have purchased via a third party where we dispatch on their behalf. Our privacy policy is regularly checked in accordance with current legislation, and is available to view on our website www.blockdesign.co.uk

Where we refer to ‘we’, ‘us’ or ‘Block’ means Block Design, of The Forge, Newport, St Germans, Cornwall, PL12 5NX. We are the data controller and are responsible for the ways in which your personal data is collected and stored, in line with the latest data protection legislation.
 

How and why we use your personal data

To process your purchase transactions: When you purchase from us, we collect the personal information you give us such as your name, address, phone number and email address for the purpose of processing your order. Some of these details are then used via a password protected third party courier system for the purpose of delivering your items to you. We also store your contact details within our password protected website system, which are then archived every year. We do not hold any payment details – the only payments we accept are via secure, encrypted website portals Worldpay and Paypal and via our password protected bank account.

To communicate with you and inform you of news and offers you might like: When you have purchased from us, signed up for our newsletter, given us your details at a tradeshow or press event, or communicated with us via social media, we will use your details to keep you informed of news and information on products or events taking place via a third party email system, Campaign Monitor. At any point, you have the opportunity to opt out of these communications via the ‘unsubscribe’ button at the bottom of emails you receive from us, or by contacting us directly on hello@blockdesign.co.uk or 01503 230 003.

Please note that we do not in any circumstances share your contact details and other personal data with other companies for marketing purposes, unless we have obtained your specific consent to do so.

Cookies

We use cookies to give you the best possible experience and to deliver advertising tailored to you. Our site uses cookies that might store personal information. Please note that some cookies cannot be removed as these are necessary for the site to function.

Performance and Advanced Analytical Cookies

These cookies help us to measure and analyse how our customers use the website and interact with various elements of it. This tracking is anonymised but it might, in rare cases, be possible to identify you. However, this information is never shared with third parties or used for marketing and advertising.

External Third Party Marketing Cookies

These cookies are used to improve the relevancy of advertising campaigns you receive. We do not share this information with third parties or use it in any other way than to measure the effectiveness of our advertising.

Social Sharing Cookies

These cookies are used when you share information using a social media sharing button or "like" button on our sites - or you link your account or engage with our content on or through a social networking site.

Privacy Policies of our third party providers
Campaign Monitor: https://www.campaignmonitor.com/policies/#privacy-policy
Worldpay: https://www.worldpay.com/uk/privacy-policy
Paypal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Hotjar Analytics

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

If at any time you wish to request what personal data we hold on you, please do get in touch with us on hello@blockdesign.co.uk or 01503 230 003 and we will come back to you within 72 working hours with the information held.

Last updated: June 2021