JEWELLERY TREE

All delivery rates displayed below include VAT.

Mainland UK Delivery Rates

European Delivery Rates

Non-Mainland UK and International Delivery

We are able to  process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands.

How quickly will my order arrive?

Our aim is to dispatch all orders placed  before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Friday.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on  01503 230003 or email us at hello@blockdesign.co.uk

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01503 230003 or by email at hello@blockdesign.co.uk. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

In most cases we will refund the cost of posting the item back to us.

Please do not return a damaged order to us without contacting us first.

Returns:

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01503 230003 or hello@blockdesign.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. UK Mainland returns are free (except returns for our large pegboard), please contact us for our freepost address.
 
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods:

If any item you receive from us arrives damaged, please contact us as soon as possible on 01503 230003 or by email hello@blockdesign.co.uk.  We will then advise you on the best course of action. 

In most cases we will ask you to return the item to us for an exchange or refund/Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty

Please do not return a damaged order to us without contacting us first.